Terms & Conditions

Welcome! Highlands Card & Gift provides its services to you subject to the following terms and conditions. If you visit or shop at Highlands Card & Gift, you accept these conditions. Please read them carefully.

Highlands Card & Gift is the sole owner of the information collected on this site. We will not sell or share this information to others in ways different from what is disclosed in this statement. 

All content included on this site, such as text, graphics, images, and logos, is the property of Highlands Card & Gift or its suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Highlands Card & Gift and protected by U.S. and international copyright laws.

Copyright Complaints
Highlands Card & Gift respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please notify us at highlandscardandgift@gmail.com

Product Descriptions
Highlands Card & Gift attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Return Policy

All items must be returned in new, un-used, un-worn condition. If item sizing is incorrect, item must be returned in new, un-used, un-worn condition with tags attached within 30 days of purchase for exchanged size.

Any returned items are subject to a 10% restocking fee. Returned items should be in original new, un-used, un-worn condition. Normal time to process your return is 10-14 days upon receipt of package.

If the item is damaged or defective, please call us immediately for instructions. Damage claims must be filed within 7 days of receipt of goods. Claims for defective items must be made within 30 days upon receipt of goods. Normal wear is not considered a defect.
When returning any part of your order, please write a note on back of invoice indicating the reason for return and enclose with your shipment. Carefully secure the package and the merchandise to prevent damage in transit. Send package to our store location at:   

Highlands Card & Gift

903 Hampden Street

Holyoke, MA 01040

Please insure your return for the full value and retain all of your postal and insurance receipts. A traceable method of shipping must be used.

We do not refund shipping or handling fees unless the return is a result of an error we made or if the item was damaged or defective. WE WILL NOT CREDIT SHIPPING COSTS THAT EXCEED THE ORIGINAL ORDER'S SHIPPING CHARGES. DO NOT SEND YOUR RETURN VIA AN EXPRESS SERVICE. YOUR PACKAGING FEES ARE NOT REIMBURSABLE.

Exchanges are only charged a shipping fee of $5.95.

Shipping Information

Delivery Dates are quoted in business days, Saturday, Sunday and Holidays are not included. Orders are typically processed within 24 hours. 

Weekend Orders:  If your order is placed on a Saturday or Sunday it is processed on Monday and typically shipped within 24 hours.
Alaska, Hawaii and Puerto Rico Standard delivery: 7-10 business days.

Foreign (outside USA): NOTE: Special shipping promotions or discounts do not apply to foreign orders. 

Shipping Charges are for each address shipped to and include packing, insurance and delivery.

Outside the USA, customers are responsible for additional tarriffs and duty charges.